Need a hand?
Support
Something broken, missing or unfair? Here is how to reach the crew.
Discord
The fastest way to reach us. Open a ticket in #support and a member of the crew will pick it up.
Open DiscordEmail
For account issues, purchases or anything you would rather not post in a public channel.
[email protected]Roblox Group
Announcements, shouts and the occasional giveaway. Join the group to keep up.
Visit the group
Before you ask
Common questions
The game will not load. What do I do?
Restart the Roblox client first - it clears most loading issues. If it persists, check our Discord for a pinned status post before opening a ticket.
I lost items or progress.
Open a ticket in Discord with your Roblox username, roughly when it happened and what was lost. The more detail you give us, the faster we can check the logs.
How do I report a player?
Use the in-game report tool where possible - it attaches the server and session automatically. For serious cases, follow up in Discord with a clip.
I was charged but did not receive my purchase.
Roblox processes all payments, so give it a few minutes to settle. If nothing arrives, email us with your Roblox username and the purchase time.
When is the next update?
We ship on a regular cadence and announce every drop in Discord and on our news page first.
Still stuck? Open a ticket in Discordor email [email protected].